:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;color:#182032;background:#f4f6fb;font-synthesis:none}*{box-sizing:border-box}body{margin:0}button,input,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.55;cursor:not-allowed}a{color:inherit;text-decoration:none}[hidden]{display:none!important}.eyebrow{font-size:10px;letter-spacing:2.2px;font-weight:800;color:#d99323}.brand{display:flex;align-items:center;gap:12px;font-size:19px;font-weight:900;line-height:1;letter-spacing:1.1px}.brand-mark{width:40px;height:40px;display:grid;place-items:center;background:linear-gradient(145deg,#f8c45c,#ea9124);color:#171b25;border-radius:12px;font-weight:950;font-size:28px;font-style:italic;box-shadow:0 10px 28px #edaa4130}.brand-sub{display:block;color:#c6a15b;font-size:10px;letter-spacing:4px;margin-top:5px}.chat-body{background:#eef1f7;min-height:100vh}.chat-layout{max-width:1370px;min-height:100vh;display:grid;grid-template-columns:minmax(300px,39%) 1fr;margin:auto;box-shadow:0 0 90px #151d2610}.chat-aside{background:radial-gradient(circle at 20% 80%,#2b384b 0,transparent 36%),linear-gradient(155deg,#0b1220,#172336);color:#f8f7f3;display:flex;flex-direction:column;padding:48px 50px;position:relative;overflow:hidden}.chat-aside:after{content:"✦";position:absolute;font-size:460px;opacity:.025;bottom:90px;right:-120px;pointer-events:none}.aside-hero{margin-top:100px;position:relative;z-index:1}.aside-hero h1{font-size:clamp(38px,4vw,68px);line-height:1.08;letter-spacing:-2.7px;font-weight:800;margin:20px 0}.aside-hero h1 em{color:#f2ae3a;font-style:normal}.aside-hero p{max-width:350px;color:#b5bece;font-size:15px;line-height:1.8}.benefits{margin-top:65px;display:grid;gap:24px;color:#f5bf66;font-size:17px}.benefits span{margin-left:12px;color:#d9e0eb;font-size:14px}.aside-footer{margin-top:auto;padding-top:100px;color:#718199;font-size:12px}.chat-main{background:white;display:flex;flex-direction:column;min-height:100vh}.chat-topbar{display:flex;align-items:center;gap:13px;padding:26px 35px;border-bottom:1px solid #eef0f5}.operator-icon{width:45px;height:45px;background:#fff6e5;color:#d99524;display:grid;place-items:center;border-radius:13px;font-size:27px}.chat-topbar strong,.chat-topbar span{display:block}.chat-topbar strong{font-size:15px}.online{font-size:12px;color:#86929f;margin-top:3px}.online-dot{display:inline-block;width:8px;height:8px;background:#21b77c;border-radius:50%;margin-right:6px;vertical-align:middle}.back-link{margin-left:auto;color:#8a95a4;font-size:12px}.chat-intro{margin:auto;width:min(590px,100%);padding:55px 34px;text-align:center}.big-orb{background:radial-gradient(circle,#fae9c5,#fff9ed);border:1px solid #f7dfb6;border-radius:27px;color:#e9a83e;font-size:45px;width:93px;height:93px;display:grid;place-items:center;margin:0 auto 32px;box-shadow:0 15px 45px #e3a64c26}.chat-intro h2{font-size:32px;letter-spacing:-1.1px;margin:12px 0}.chat-intro p{font-size:14px;color:#8290a1;line-height:1.6}.intent-buttons{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:42px 0 24px}.intent-card{display:flex;flex-direction:column;align-items:flex-start;background:#fff;border:1px solid #e3e7f0;border-radius:17px;padding:22px;text-align:left;box-shadow:0 10px 22px #14203408;transition:all .2s}.intent-card:hover{border-color:#e9b969;transform:translateY(-2px);box-shadow:0 14px 32px #c49b4d21}.intent-emoji{font-size:27px;color:#d99c35;margin-bottom:20px}.intent-card strong{font-size:14px}.intent-card small{font-size:12px;color:#96a1ae;margin-top:9px}.chat-intro .privacy-note{font-size:11px;color:#a5aebb}.chat-session{flex:1;min-height:0;display:flex;flex-direction:column}.chat-messages{flex:1;overflow-y:auto;padding:30px 40px;display:flex;flex-direction:column;gap:14px;min-height:300px;max-height:calc(100vh - 258px)}.bubble{background:#f2f4f8;border:1px solid #edf0f6;max-width:min(80%,550px);padding:13px 16px;border-radius:16px 16px 16px 4px;align-self:flex-start;line-height:1.55;font-size:14px;white-space:pre-wrap;overflow-wrap:anywhere}.bubble.mine{background:#fff4db;border-color:#f4e0b4;align-self:flex-end;border-radius:16px 16px 4px 16px}.bubble.system{max-width:100%;align-self:center;background:#eaf8f2;color:#1d7055;font-size:12px;text-align:center;border:0}.bubble .bubble-label{display:block;color:#8994a5;font-size:10px;font-weight:700;margin-bottom:6px;text-transform:uppercase;letter-spacing:.8px}.chat-composer{display:flex;gap:10px;padding:14px 30px;border-top:1px solid #f1f2f5}.chat-composer textarea{resize:none;min-width:0;flex:1;border:1px solid #e4e8ef;border-radius:13px;padding:14px;outline:0}.chat-composer textarea:focus,.agent-form input:focus,input:focus{border-color:#e9b75a;outline:2px solid #e9b75a25}.chat-composer button,.primary-button{background:linear-gradient(120deg,#f3b23c,#ee992e);color:#29231a;border:0;padding:13px 20px;font-weight:800;border-radius:11px}.composer-footnote{text-align:center;margin:0 10px 12px;font-size:11px;color:#a7b0bc}.alert{background:#ffe9e9;color:#a72929;border:1px solid #ffc3c3;border-radius:9px;padding:11px;margin:10px 20px;font-size:13px}.console-body{background:#f6f8fc}.login-screen{position:fixed;inset:0;background:radial-gradient(circle at 80% 10%,#273951,#0c1424 70%);display:grid;place-items:center;z-index:100;padding:18px}.login-card{background:white;border-radius:23px;max-width:440px;width:100%;padding:45px;box-shadow:0 20px 90px #070d1685}.login-card .brand{margin-bottom:40px}.login-card h1{margin:10px 0;font-size:27px}.login-card p{color:#8692a2;font-size:14px;margin-bottom:25px}.stack{display:grid;gap:20px}.stack label{font-size:12px;color:#596679;font-weight:700}.stack input{display:block;width:100%;border:1px solid #dfe4ee;border-radius:9px;padding:13px;margin-top:7px}.error-text{color:#a82424!important}.dashboard{display:grid;grid-template-columns:245px minmax(0,1fr);min-height:100vh}.side-nav{background:#101b2b;color:#dce5f2;padding:28px 19px;display:flex;flex-direction:column;gap:12px}.side-nav .brand{font-size:16px;margin:0 7px 60px}.side-nav .brand-mark{width:35px;height:35px;font-size:25px}.nav-section{font-size:10px;letter-spacing:2px;color:#6a809a;margin:0 14px 15px;font-weight:800}.nav-link{padding:13px 14px;border-radius:11px;font-size:13px;color:#97a9bf;display:flex;gap:12px}.nav-link.selected{color:#fff;background:#ffffff14;border:1px solid #ffffff12}.nav-spacer{flex:1}.side-bottom{display:flex;align-items:center;padding:15px 10px;font-size:12px;gap:4px;border-top:1px solid #ffffff22}.side-bottom button{margin-left:auto;background:transparent;color:#c9a56b;border:0}.dashboard-main{min-width:0;padding:32px 35px 50px;max-width:1700px;width:100%;margin:auto}.dashboard-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:26px;gap:15px}.dashboard-header h1{margin:7px 0;font-size:27px;letter-spacing:-.8px}.dashboard-header p,.integration-panel p{color:#92a0b0;margin:3px 0;font-size:13px}.header-right,.integration-actions,.action-buttons{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.tag{border-radius:30px;font-size:11px;padding:9px 12px;background:#eff2f7;color:#667789;font-weight:700}.live-tag{background:#eaf8ef;color:#1b9b66}.outline-button,.icon-button{background:white;border:1px solid #e3e7ee;border-radius:9px;color:#46556c;padding:11px 16px;font-size:12px;font-weight:700}.outline-button:hover,.icon-button:hover{border-color:#f0ba58}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:17px;margin-bottom:22px}.stat-card{background:white;border:1px solid #e8edf5;border-radius:15px;padding:20px 22px;box-shadow:0 6px 25px #25365504}.stat-card small{color:#7b8b9d;font-size:11px;font-weight:700}.stat-card strong{font-size:35px;letter-spacing:-1px;display:block;margin:9px 0}.stat-sub{color:#b2bcc7;font-size:11px}.workspace{display:grid;grid-template-columns:minmax(275px,35%) minmax(0,1fr);gap:17px;min-height:450px}.conversation-list,.thread,.integration-panel{background:white;border:1px solid #e5eaf1;border-radius:15px;box-shadow:0 6px 26px #25365504;overflow:hidden}.section-title{padding:20px 18px 10px;display:flex;justify-content:space-between;align-items:center}.section-title h2,.integration-panel h2,.thread-header h2{font-size:15px;margin:0}.filter-row{display:flex;gap:4px;overflow:auto;padding:5px 10px 13px;white-space:nowrap}.filter{background:transparent;border:0;border-radius:7px;padding:8px 10px;color:#8692a1;font-size:11px;font-weight:700}.filter.active{background:#fff3db;color:#bb7a12}.conversation-items{max-height:570px;overflow:auto;border-top:1px solid #f1f3f7}.conversation-item{padding:17px 16px;border-bottom:1px solid #f1f3f7;cursor:pointer;text-align:left;width:100%;border-left:3px solid transparent;background:white}.conversation-item:hover,.conversation-item.active{background:#fafbfe;border-left-color:#f0ab31}.conversation-item strong{font-size:13px}.conversation-item p{margin:8px 0 0;font-size:11px;color:#94a0af}.item-row{display:flex;justify-content:space-between;gap:8px}.pill{font-size:10px;background:#edf3fa;color:#677e9b;border-radius:8px;padding:3px 7px}.pill.pending{background:#fff1d5;color:#a97118}.pill.human{background:#e3f6ee;color:#148157}.pill.closed{background:#f1f3f6;color:#8995a2}.thread{display:flex;flex-direction:column;min-height:520px}.thread-header{display:flex;justify-content:space-between;padding:21px;border-bottom:1px solid #f1f3f6}.thread-header p{font-size:11px;color:#9ba5b2;margin:7px 0 0}.thread-messages{flex:1;overflow:auto;height:280px;min-height:250px;max-height:480px;padding:20px;display:flex;flex-direction:column;gap:10px}.thread-messages .bubble{font-size:13px}.empty-state{margin:auto;text-align:center;color:#a3afbc;font-size:13px}.empty-state strong{color:#5a6b80}.empty-symbol{font-size:49px;color:#ecc17c;margin-bottom:15px}.thread-actions{border-top:1px solid #f0f2f7;padding:13px;display:grid;gap:13px}.action-buttons .danger{color:#c45454}.agent-form{display:flex;gap:9px}.agent-form input,.lookup-form input{min-width:0;flex:1;border:1px solid #e0e5ee;border-radius:9px;padding:13px}.integration-panel{display:flex;gap:16px;align-items:center;flex-wrap:wrap;justify-content:space-between;margin-top:20px;padding:24px;overflow:visible}.integration-panel>.integration-actions{margin-left:auto}.integration-panel .eyebrow{margin-bottom:8px}.lookup-form{display:flex;gap:9px;width:100%}.panel-result{white-space:pre-wrap;overflow-wrap:anywhere;width:100%;max-height:260px;overflow:auto;background:#f6f8fb;border:1px solid #e6eaf1;border-radius:9px;padding:15px;font-size:12px;color:#536173}.muted-padding{padding:22px;color:#99a5b4;font-size:13px}@media(max-width:1000px){.side-nav{display:none}.dashboard{display:block}.dashboard-main{padding:25px 20px}.stats{gap:9px}.stat-card{padding:15px}.chat-aside{padding:35px 25px}.aside-hero{margin-top:100px}}@media(max-width:720px){.chat-layout{display:flex;flex-direction:column;min-height:100vh}.chat-aside{min-height:0;padding:18px 20px}.chat-aside .aside-hero,.chat-aside .benefits,.chat-aside .aside-footer{display:none}.chat-main{min-height:calc(100vh - 76px)}.chat-topbar{padding:15px}.chat-intro{padding:30px 15px}.chat-intro h2{font-size:27px}.chat-messages{max-height:calc(100dvh - 220px);min-height:290px;padding:20px 12px}.chat-composer{padding:10px}.intent-buttons{gap:8px}.intent-card{padding:16px}.dashboard-header{align-items:flex-start}.dashboard-header h1{font-size:22px}.header-right{align-self:flex-end}.stats{grid-template-columns:1fr 1fr}.workspace{grid-template-columns:1fr}.conversation-items{max-height:280px}.thread{min-height:450px}.thread-messages{height:320px}.integration-panel{padding:16px}.login-card{padding:27px}}@media(max-width:420px){.stats{gap:8px}.stat-card{padding:12px}.stat-card strong{font-size:28px}.header-right{display:none}.chat-intro h2{font-size:23px}.bubble{max-width:92%}}

.human-request{display:flex;gap:10px;justify-content:flex-end;padding:8px 18px 0}.human-request .outline-button{padding:8px 10px;font-size:11px;background:#fafbfc}

.name-label{display:block;margin-top:20px;text-align:left;font-size:12px;font-weight:700;color:#566577}.name-label input{display:block;width:100%;margin-top:8px;padding:12px 15px;border:1px solid #e3e7ee;border-radius:11px;background:white}.privacy-note a{color:#b27313;text-decoration:underline}

.nav-link[hidden]{display:none!important}

/* Sua Play TV 1.3 — símbolo padrão nos painéis e no chat */
.brand-mark{display:block;width:44px;height:44px;object-fit:contain;background:transparent;border-radius:0;box-shadow:none;flex-shrink:0}.brand .gold-word,.admin-brand .gold-word{color:#f6b44b}.admin-brand .brand-mark{width:44px;height:44px}
/* v1.4: mensagens instantâneas e indicação de resposta da IA, sem bloqueio do chat. */
.chat-typing{align-self:flex-start;display:flex;align-items:center;gap:9px;padding:10px 13px;border-radius:14px;background:#f2f4f8;color:#647489;font-size:12px;max-width:90%;min-height:43px}
.typing-avatar{color:#d79b38;font-size:19px}
.typing-dots{display:inline-flex;gap:4px;align-items:center;margin-left:4px}
.typing-dots i{display:block;width:5px;height:5px;background:#c18f37;border-radius:50%;animation:typing-bounce 1.2s infinite ease-in-out}
.typing-dots i:nth-child(2){animation-delay:.16s}.typing-dots i:nth-child(3){animation-delay:.32s}
@keyframes typing-bounce{0%,65%,100%{transform:translateY(0);opacity:.4}35%{transform:translateY(-4px);opacity:1}}
.bubble.optimistic{opacity:.65;box-shadow:0 0 0 1px #f1c56b inset}
.thinking-status{color:#b57d22!important}
@media(prefers-reduced-motion:reduce){.typing-dots i{animation:none}}
.bubble:not(.optimistic){animation:message-arrive .15s ease-out}
@keyframes message-arrive{from{opacity:.2;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}
@media(prefers-reduced-motion:reduce){.bubble:not(.optimistic){animation:none}}

/* v1.7 — painel do atendente aprimorado, sem afetar o chat e o site público */
.console-body .dashboard{background:radial-gradient(circle at 75% 2%,#fff8ea,transparent 29%),#f3f6fb}
.console-body .side-nav{background:linear-gradient(160deg,#0e192b,#162840);border-right:1px solid #294058}
.console-body .dashboard-main{max-width:1600px;padding:36px clamp(20px,3vw,48px) 50px}
.console-body .dashboard-header{padding-bottom:25px;border-bottom:1px solid #e2e9f3}
.console-body .dashboard-header h1{font-size:clamp(23px,2.3vw,32px)}
.console-body .stat-card{border-radius:18px;border-color:#e3eaf4;box-shadow:0 12px 28px #17263a08;padding:23px}
.console-body .stat-card strong{font-size:37px;color:#192c44}
.console-body .stat-card:nth-child(2){border-top:3px solid #efa831}
.console-body .stat-card:nth-child(3){border-top:3px solid #26ad80}
.console-body .stat-card:nth-child(1){border-top:3px solid #5584c6}
.console-body .conversation-list,.console-body .thread,.console-body .integration-panel{border-radius:18px;border-color:#e4ebf4;box-shadow:0 9px 24px #1a345008}
.console-body .conversation-item{transition:background .15s ease}
.console-body .conversation-item:hover{background:#fffbf5}
.console-body .nav-link{transition:background .15s ease}
.console-body .nav-link:hover{background:#ffffff13;color:#fff}
.console-version{font-size:9px;color:#edb34f;margin-left:7px;letter-spacing:0;white-space:nowrap}
@media(max-width:760px){.console-body .dashboard-main{padding:22px 13px}.console-body .stat-card{padding:15px}.console-body .stat-card strong{font-size:29px}}